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Billing and Payment Options Southeastern Indiana REMC offers several billing and payment options to help our members when it comes to paying for our services. How to Read Your Bill Experiencing high energy bills? Looking for ways to make your home more energy efficient? Is your home uncomfortable? Ask an Energy Advisor 1. BUDGET BILLING Most people experience higher electric bills in summer and winter when temperatures are at extreme highs and lows. This can make it difficult to stick to a budget. Members who enroll in our Budget Billing program can avoid this seasonal swing and can have their bill amount averaged. ​ If you are interested in Budget Billing, please call or visit our office. We will guide you through the simple process of signing up. ​ Note: The consumer agrees payment will be made by the due date each month. ​​ The consumer understands the monthly payment is not the amount actually billed and they will be liable for any balance due or will be given credit for any overpayment at the time of termination of this agreement, or at the time service is disconnected. ​ To qualify for budget/variable billing, members must: be on our service for 12 months no disconnect collar/smart meter $0.00 balance ​ 2. AUTOMATIC PAYMENT Each month your bill amount will be deducted from your checking/savings account or directly from your bank. You will receive a billing statement prior to withdrawal so you’ll know how much is being withdrawn to pay your monthly bill. No more checks to write or last minute rush to pay your bill on time! ​ Automatic Payment - Bank Account Automatic Payment - Checking/Saving Account 3. ENERGY ASSISTANCE Southeastern IN REMC works closely with (EAP) Indiana Home Energy Assistance program, as well as township trustees to obtain assistance for our members who are having difficulties paying their electric bills. EAP is a low income energy assistance program made available through the Indiana Division of Family and Children. 4. PAY BY PHONE (844) 959-3031 5. PREPAID ELECTRIC SERVICE What is prepaid billing? With prepaid billing, you pay for electricity how and when you choose. Purchasing electricity before you use it allows you to control your budget and pay how much you want, when you want. And there are no security deposits or late fees. Instead of a monthly bill, your use and balance are calculated daily. How does it work? You purchase electricity before you use it. Payments can be made when you want – online, over the phone, or in person at our office. When your account runs low, you will get an alert by email, phone call or text, letting you know it’s time to recharge your account. What if paying your electric bill was like buying gas for your vehicle? It can be! Southeastern Indiana REMC offers prepaid billing, a pay-as-you-go energy solution. Choose your own payment schedule Purchase electricity when convenient Monitor electric use Customize the plan that’s best for you No deposits, no late fees, no monthly bills ​ Let's Work Together Want to know which billing option is right for you? Want to explore more possibilities when it comes to your billing? Give us a call at (812) 689-4111.

As your trusted energy partner, we believe savings and efficiency are within reach for everyone, and we want to help you get there. That's why Southeastern Indiana REMC's Energy Advisors are here to help. Understanding how your home uses energy can help determine: ​ best ways to adjust energy consumption improve problem areas keep more money in your wallet Looking for ways to make your home more energy efficient? Are you experiencing high energy bills? Is your home uncomfortable? Educating yourself on your energy usage will benefit you in multiple ways. You can learn about your energy usage and monitor your hourly and daily usage through your SmartHub account. Understanding where and how you use energy helps you identify opportunities for savings. If you do not already have an active SmartHub account, set one up today: https://seiremc.smarthub.coop/Login.html#newServiceSignUp: Filling out this form will provide important information for an Energy Advisor to assess your home's current efficiency. * You must have an active SmartHub account * What are your concerns? First Name SEIREMC Account Number Last Name Phone Number Email Address Address Line 2 City State Zip Code Additional Comments Home Information Help us learn more about your home and save time by completing as many of the following questions as you can. Number of People Living in Home Home's Square Footage Home's Age Home Heating & Cooling Do you program your thermostat? Choose an option Do you have a smart thermostat? Choose an option Home Heat Source Choose an option Home Cooling Source Choose an option Home Heat Source - Other Home Cooling Source - Other Age of HVAC system Choose an option When was the last time your HVAC system was serviced? Age of HVAC system - Other Depth of Insulation in your home (inches) Choose an option Do you feel any air leaks around your home? Choose an option Which parts of your home are insulated? Water Heating What type of water heater do you have? Choose an option Additional Usage Do you have any of the following? Check all that apply Pool Hot Tub Well Pump Additional building on same meter Other What would you like to gain from an energy assessment? Check all that apply lower usage increase energy efficiency learn how to monitor your usage with our app learn about home improvements to increase efficiency learn about rebates other Upon submission of this form, please make sure you have an active SmartHub account. Submit Thanks for submitting! An Energy Advisor will follow up with you soon.

SEI Fiber Application Select your package, enter your information and submit. A representative will reach out to you to finish your agreement and setup installation. Not ready to commit yet? Click here to request information about SEI Fiber and submit any questions or concerns you may have. Are you a SmartHub account holder? Click here to speed up your application process. Once logged into your account, click on the SEI Fiber icon to proceed. Select your plan Residential Packages Basic Monthly $64.95 Up to 100Mbps/100 Mbps Ideal for professionals who work from home and video conferencing. Basic Broadband Facts Plus Monthly $79.95 Up to 500Mbps/500 Mbps Ideal for online gamers, streaming multiple movies and TV shows, and more. Plus Broadband Facts Premium Monthly $109.95 Up to 1 Gig/1 Gig Ideal for optimum speed across all your connected devices simultaneously. Premium Broadband Facts A managed Wi-fi Router is included in all of our packages. commercial Packages Basic Monthly $149.95 Up to 100Mbps/100 Mbps Enjoy fast browsing, smooth video calls, and secure access to online tools. Perfect for small to medium-sized businesses. Basic Broadband Facts Premium Monthly $349.95 Up to 1 Gig/1 Gig Ideal for larger businesses or those with heavy data needs. Premium Broadband Facts Additional services Phone Voice Service ($29.95/mo) Call Forwarding ($1.75/mo) Caller ID ($2.50/mo) Unpublished Number ($1.00/mo) Voicemail ($5.00/mo) Contact information First Name Last Name Email Home Phone Mobile Phone How do you prefer to be contacted? Service address Address City State Zip Is your billing address the same as your service address? Yes Do you rent or own your home? Rent Own No Additional information Anything our installers should be aware of on your property? (buried lines, septic tank, etc.) Do you have any questions or comments? Submit Thank you for submitting your SEI Fiber application! A representative will contact you through your preferred method of contact to finish the process.

Affiliations Hoosier Energy Generation and Transmission Hoosier Energy is a generation and transmission cooperative providing wholesale electric power and services to 18 member distribution cooperatives in central and southern Indiana and southeastern Illinois. Based in Bloomington, Indiana, Hoosier Energy operates coal, natural gas and renewable energy power plants and delivers power through a 1,500-mile transmission network. Indiana Electric Cooperatives Indiana Electric Cooperatives was the first organization of its kind in the nation. Established in 1935, IEC (formerly Indiana Statewide Association of RECs) brought our communities together to serve as a central resource to meet the needs of its member cooperatives. National Rural Electric Cooperative Association The National Rural Electric Cooperative Association (NRECA) is the national organization representing the national interests of the cooperative electric utilities and the consumers they serve.

information about our 2025 virtual annual meeting will be coming soon ! 2023 Annual Report & Annual Meeting Minutes Director Election Information

Board of Directors Southeastern Indiana REMC is governed by a nine-person Board of Directors elected by the membership. As a member/owner, you can vote for Directors at the Annual Meeting. Each year, there are three Director positions up for re-election. Each Director is elected to a three-year term. The Southeastern Indiana REMC service area is split into nine Districts with one Director per district. ​ Regular meetings of the Board of Directors are held the third Monday of each month. Vince Moster District 1 vincem@seiremc.com (812) 623-1584 David Smith District 3 - Hoosier Energy Director davids@seiremc.com 812-584-0711 Melissa Menchhofer District 5 - IEC Director melissam@seiremc.com (812) 689-6624 Darrell Smith District 7 - President darrells@seiremc.com (812) 265-6410 Casey Menchhofer District 9 - Secretary caseym@seiremc.com (812) 756-0292 Bradley Bentle District 2 - Vice President bradb@seiremc.com (812) 655-7877 Jesse McClure District 4 - Treasurer jessem@seiremc.com (812) 584-3425 Mike Thieman District 6 miket@seiremc.com (812) 667-5371 Sherry Shaw District 8 sherrys@seiremc.com (812) 346-1869

Affiliations Board of Directors Management Staff About Us Southeastern Indiana Rural Electric Membership Corporation (REMC), is your local distribution cooperative, providing electric and fiber optic services. We put our members first, which is why our mission is: To safely provide reliable electricity and diversified services to the members and communities we serve. As a member of a co-op, you are also an owner. You own a stake in our business, and just like any stakeholder, there are many benefits to your membership. As a member of Southeastern Indiana REMC, you have a say in the representatives who are elected to serve on the co-op’s board of directors. You have an opportunity to make your voice heard every year at our Annual Meeting. You get a say on policy issues your electric cooperative supports or opposes. You can even help to determine how your profits are redistributed. What is a Cooperative ? A cooperative different than to a sole-proprietorship or a partnership. Southeastern Indiana REMC is wholly owned by members it serves. Members have a say in how we operate as a cooperative. Each member’s voice is heard equally. The opinion of one co-op member is not greater than the opinion of another. The Cooperative's board of directors are elected by members. Their responsibilities ensures the cooperative achieves it's mission, sets policies and make decisions about how the cooperative operates. The members of the board are also members of the cooperative, and the decisions that are made are in the best interest of the entire membership. ​ Cooperatives lead themselves by the seven cooperative principles: Voluntary and open membership Democratic member control Members' economic participation Autonomy and independence Education, training and information Cooperation among cooperatives Concern for the community.

Which is better? Traditional vs. Streaming: Every family’s needs are a little different, and your home internet and TV experience should be customizable to your preferences. If you’ve been using cable or satellite to watch all your regular content for as long as you can remember, maybe it’s time to consider the switch to streaming. ​ Let's take a look at the benefits and drawbacks of traditional TV and streaming options to help you decide which might be best for you. ​ What is streaming? ​ Streaming video is the process of watching your favorite movies and shows via the internet, instead of a traditional cable or satellite TV connection. There are a variety of streaming platforms, including Netflix, Disney+, and Amazon Prime. These and others offer a wide selection of content in an accessible and user-friendly location. Streaming can simplify your viewing experience and provide access to more content than you might have had with cable or satellite TV. ​ We’ll walk you through how to set up streaming in your home , but first, let’s consider some of the benefits of streaming your movies and shows. Benefits of Streaming: ​ Streaming can save you money because you can be more selective about what you’re paying for. You can put your streaming accounts on hold when you’re not using them. If you use a platform to follow a sports team, you could put your payment plan on hold during the off-season. It’s easy to pause and recontinue these accounts, and it also helps save money! With SEI Fiber’s fast fiber internet, you don’t have to worry about interruptions or delays in your movie nights. Our reliable Wi-Fi connection will ensure a positive viewing experience for you and your family! When you stream, you don’t have to limit your viewing to your TV. Watch your favorite shows on any device, whether it’s on your phone at the gym or taking your tablet out to the porch. Wherever you have internet connection and a device, you’ll be able to log onto your streaming platform and press play! Streaming video also reduces the amount of time you spend watching commercials. Many of the most popular subscription streaming services let you watch your content commercial-free or include an option to skip the ads. Which Streaming Platforms Should I Choose? ​ As the world moves from cable into streaming, more subscription services are becoming available. How do you choose which is best for you? Depending on what you like to watch, you may just need one or two subscriptions. Even if you want multiple subscriptions, you can often package them together to end up with a lower-cost result than cable TV. Here, we’ll explain each of the most popular streaming services and the factors you should take into consideration: ​ There are two different kinds of streaming: On-Demand and live. With On-Demand, you can watch a selected movie or show whenever you like. Most On-Demand providers allow you to pause, play, fast-forward, rewind, or rewatch shows as often as needed. ​ Live TV streaming lets you watch content like local news channels, sports, and TV shows live. Features such as video recording, pause, and rewind vary according to the provider. Some providers combine On-Demand and live streaming and allow you to watch live content real-time or after the initial broadcast. With some live TV streaming services, like DIRECTV Stream, Sling TV, and YouTube TV, you can record your favorite shows and store them in the cloud so that they're always available to you. We encourage you to do additional research to find the best streaming TV service for you. For instance, you can get a package deal that combines Hulu+ Live TV with Disney+ and ESPN+, for $69.99 a month. You can use many different add-ons to combine services and get the most out of your streaming experience. If you’re still hesitant, check out the available free trials. You never know if you’ll end up preferring streaming over cable TV. ​ If you want an easy way to find the best streaming option for you, use our MyBundleTV tool for customized recommendations. ​ Setting Up Streaming: Streaming video over your fiber internet is a quick and easy way to enjoy interruption-free entertainment anywhere in your house! What do you need? ​ Fast and reliable internet (you can already check this one off if you have SEI Fiber) A streaming device such as: An Amazon Fire TV Stick, Apple TV, or Roku Streaming Stick that is connected to your TV and Wi-Fi. Streaming devices include a universal remote control to sync with your TV. A Smart TV that is connected to the internet. A tablet, laptop, or smartphone that is connected to Wi-Fi. ​ Keep in mind that you don’t need all of these. Depending on your streaming needs, choose one that will work for you and enjoy! ​ A subscription service to a streaming service or channel, as explained above. ​ If you opt for a Smart TV or Roku stick, your platforms will be streamlined and even more user-friendly. With some Amazon Fire TV Stick remotes, you can use voice control through Alexa to search for a specific movie or show across all your subscription services at once. To ensure your TV receives a strong Wi-Fi signal, make sure your router is centrally located in your home. If you want to stream in a room that is far from your router and has a weaker signal, you may want to consider purchasing a Wi-Fi extender ! It will ensure that every corner of your home has a connection you can count on. ​ With SEI Fiber’s new customized streaming tool, you’ll be able to submit your entertainment preferences and discover what streaming services would be recommended for you. You can even search your favorite TV shows to find new ways to watch them via streaming. Get started with MyBundleTV .

Management Staff Chief Executive Officer (CEO) ​ Keith Mathews Vice President of Member Services ​ Kendall Hankins Vice President of Information Technology and Diversified Services Bryan Miller Vice President of Engineering and Design ​ Mike Summers Superintendent of Maintenance and Line construction James Downey Demand Side Management & Energy Efficiency Manager Nicholas Borgman Vice President of Finance and Accounting ​ James Buhler Vice President of Operations ​ Brandon Linville Vice President of Communications and Creative Services B.J. Myers GIS Coordinator ​ Ron Barnhart Supervisor of Staking Technicians ​ Ian Kindler Outside Plant Manager ​ Robert Schaeffler

BUILT FOR STREAMING ENHANCE YOUR TV EXPERIENCE WITH SEI FIBER INTERNET New to Streaming There are many TV streaming services, but deciding which ones are right for you can be challenging. Now, you can use SEI REMC's MyBundleTV tool to get personalized recommendations. Just answer a few questions, select the channels you watch, and you'll receive custom recommendations to fit your streaming needs at the lowest prices available. Get Recommendations Already Streaming Did you know there is a world of streaming services beyond household favorites like Hulu, Netflix, and Amazon Prime? To discover new options you can add to your existing streaming lineup, visit our marketplace. There you can browse and sign up for 130+ unique streaming services to build a TV package that fits all of your viewing needs. Visit Marketplace Making the Switch to Streaming is as Easy as 1-2-3 Get Fast, Reliable Internet Sign up for fiber internet service from SEI Fiber. Our ultimate internet experience was built for streaming with symmetrical upload and download speeds. 1 Learn More Choose Streaming Services Use the MyBundleTV tool to find streaming options that meet your viewing needs at the best possible prices. 2 Get Recommendations Find a Streaming Device A Smart TV will work with many streaming services. For optimal compatibility, a streaming device is recommended for each TV you plan to stream on. 3 View Device Options Streaming Resources What is Streaming TV? Streaming Marketplace MyBundleTV Profile Free Live TV Amazon Fire TV Support Apple TV Support Chromecast Support Roku Support Hulu Support Netflix Support Sling TV Support YouTube TV Support

Technical Support understanding your devices There are several pieces of hardware that provide you with your Internet connection. These include your router, the ONT, and the NID. Router Your router provides the Wi-Fi signals that your devices can use to get Internet access. This is how most of your devices will connect including tablets, laptops, smart TVs and even cell phones. ​ On the rear of your router, there are also four yellow ports labeled ETH1 through ETH4 that you can use for hard-wired connections. If you have a device with an Ethernet port, you can use an Ethernet cable to connect directly to your router. Connecting with a wired Ethernet cable has some advantages including optimal speed and reliability. The one big disadvantage is obviously that you will have wires running between your device and the router. Be sure you use an Ethernet cable with 8 pins on the connector rated Cat 5E or Cat 6. ​ Your router also has a blue Ethernet port labeled ETH WAN. This port should always have an Ethernet cable connected to it. The other end of that cable is connected to your Optical Network Terminal (ONT). Optical Network Terminal (ONT) Your router is connected to the ONT. The ONT is about 9 inches by 3 inches. The picture above shows a white ONT. Your ONT might also be black. The exact location of the ONT in your residence was probably something that the installer discussed with you when your fiber was first hooked up. The main job of the ONT is to convert the electronic signal coming from the router to an optical (light) signal that can be sent across the fiber. You will see a small black fiber patch cable called a “pigtail” coming out of your ONT. The other end of the pigtail is connected to the Network Interface Device (NID) that is mounted somewhere on the outside of your house. network interface device (nid) The NID connects the pigtail from your ONT to the fiber running through your neighborhood and eventually back to the central office. This provides you with your fiber connection to the Internet. What do all these numbers mean? When signing up for your Internet and when using your Internet, you encounter a few numbers related to your service. It is often helpful to understand these terms. Connection Speed 100Mbps, 500Mbps, and 1Gbps When you signed up for your service, you chose between one of three speeds, 100Mbps, 500Mbps, or 1Gbps. These stand for 100 megabits per second, 500 megabits per second, and 1 gigabit per second. ​ Networks transmit all information in bits. A bit is either a zero or a one. Everything that computers and networks do depends on this basic element of information, the bit. Everything you read or see on the Internet is represented as bits. How that works is a little complicated (lots and lots of math), but it works. On Ethernet cables, those bits get translated into different electric frequencies. On fiber cables, they are represented in different frequencies of light. Your Wi-Fi devices transmit bits using radio signals. The speed of your service determines just how fast those bits can be sent across your connection. A 100Mbps service is capable of transmitting 100 million bits of data every second. The 1Gbps service can transmit 1 billion bits of data every second. That’s fast! Wi-Fi Frequencies 2.4GHz and 5GHz A couple other numbers you will come across are your Wi-Fi frequencies. These frequencies are unrelated to the speed of your service. They just determine the radio signals that you will use to get a Wi-Fi connection. Your router supports two radio frequencies, 2.4 GHz (gigahertz) and 5GHz. These radio frequencies are used for communication between your Wi-Fi devices and your router. It is very similar to how an FM radio works. Every radio station has its own frequency. For example, the FM station at 101.9 is transmitting at 101.9 MHz (megahertz). The 5 GHz Wi-Fi frequency is great for devices requiring high speeds. A high-definition smart TV is a great example. It needs maximum speed to provide you with clear pictures and sound. 2.4GHz is a bit slower, but because it transmits at a lower frequency, it can go for longer distances, especially if there are walls between you and your router. If you are sitting on your front porch with your laptop or tablet, the 2.4GHz channel might give you better performance. Troubleshooting Your Internet Connection If your Internet has stopped working, there are a few things you can do to troubleshoot your connection. The first thing to try is rebooting your router and your ONT. The easiest way to reboot them is to just unplug them and plug them back in. After the reboot, wait a couple minutes and try again. ​ If rebooting doesn’t work, double-check your connections. The Ethernet cable connecting the router to the ONT should be connected to the blue ETH WAN port on your router. Sometimes when customers move the router from one location to another, they will disconnect and reconnect that cable but forget to connect it to the blue ETH WAN port. ​ Another thing you can do is to check the status lights on the front of the router and the ONT. From top to bottom on the router, here is a list of the status lights and what they mean. Internet – This light needs to be green (flashing is OK). If it is off, again, double check your connections from the router to the ONT. If it is red, check the ONT status lights (see below). ETH WAN – This light also needs to be green. It indicates that your router is connected to the ONT using the blue ETH WAN port on the back of the router. If this light is off, double check your connections and check the status of the ONT. 5G WiFi – This light indicates that your router is transmitting on the 5GHz Wi-Fi frequency. If the power light is on and the 5G light is off, your 5GHz frequency is turned off. To turn it back on, look on the back of the router. At the top, there are two small buttons labeled 2.4G and 5G. Hold down the 5G button for 10 seconds. This should turn your 5GHz frequency back on. 2.4G WiFi – This is just like the 5GWiFi light, except for the 2.4GHz frequency. The steps to turn it on are the same as 5G except you use the 2.4G button. WPS – This light indicates the status of WPS security. You don’t need to be concerned with this one. ETH1 through ETH4 – These lights indicate if you have devices connected to the yellow Ethernet ports on the back of your router. If a connected device is powered off, the corresponding indicator light may not be on. USB – This light indicates if you have anything connected to the USB port on the back of your router. It is unlikely you will need anything connected to this port, so it is usually off. Power – This light must be green before anything else on the router can work. It indicates that the router is powered on. If it is not on, there are a couple of things you can check. First, make sure the power cable is connected securely to the router. Also, be sure the other end of the power cable is plugged into a working outlet. Plug something else into the outlet to be sure it is working or try another outlet. One other thing to check is the power button on the back of the router just above the power cable connection. Make sure it is in the On position (pushed in). The status lights on the ONT are as follows: ​ VOICE – If you have voice service through REMC and your phone is connected, this light should be green. LAN – This light should be green (flashing is OK). If not, check the connection to your router. The Ethernet cable on your router should be in the blue port. FIBER – This light indicates a proper connection to the central office. This light should be green (flashing is OK). If not, contact REMC. POWER – This light must be solid green. If not, check the power connection to the ONT. Troubleshooting Speed Problems If your Internet connection is working but your performance seems slow, here are some things you can try. Slow performance can cause jittery audio, buffering when streaming, poor picture quality, and web pages loading very slowly. ​ Sometimes a simple reboot of the router and ONT can resolve speed issues. Just unplug both the router and ONT and then plug them back in. Once everything comes back up, try again and see if that fixes it. ​ If you are using a Wi-Fi connected device streaming audio and video and experiencing performance issues, be sure you are connected to the 5GHz Wi-Fi frequency. The 5GHz Wi-Fi frequency provides the best performance. However, if you are far away from your router or have several walls between you and your router, you might actually be better off using 2.4GHz. ​ Another Wi-Fi issue can be frequency congestion. If you have too many devices connected to either 2.4GHz or 5GHz, it can slow down performance on that frequency. Try moving some devices from one frequency to another to balance things out. ​ Another less common issue to check for is interference. Gaming devices and microwave ovens near your router can cause issues. If you suspect this might be your problem, try relocating your router to an area away from interference. Another possible cause of interference is any sort of large metal obstructions near the router. These can include things like metal walls, filing cabinets, or any other large metal objects. Again, relocating your router to another area could help resolve the issue. If you need assistance relocating your router, contact REMC. ​ There are many possible causes for slow performance, many of which have nothing to do with your REMC Internet connection or the location of the router in your house. These are situations outside of the control of the REMC and can include problems with the broader Internet, the server(s) you are connecting to, and the devices in your home. Unfortunately, in these situations, all we can do is wait. ​ You can check your Internet speed using http://speedtest.seidata.com . Perform at least three speed tests, 5 minutes apart, prior to calling REMC for help. Use either a wired device or a Wi-Fi device connected to your 5GHz frequency. (Wi-Fi devices connected to 2.4GHz typically cannot perform better than 100Mbps.) It is important to use http://speedtest.seidata.com when contacting REMC to report a speed issue. Speed tests through this site are recorded at REMC and used to help troubleshoot. If you contact REMC to report a speed issue and have not conducted speed tests at http://speedtest.seidata.com , they will ask you to do so at that time. Router Hard Reset On rare occasions it becomes necessary to factory reset your Comtrend router. In most cases if this is needed, you will be directed by SEI REMC support to do so. If you have made any changes to your router configuration (e.g. Wifi Key, SSID names), these will be set back to the values printed on the sticker on the bottom of your router. To reset the router, you will need something small or sharp. A paperclip works best. The Reset button is located on the bottom of your router in a small hole (see video). With the router powered on, use a paperclip to press and hold the reset button until the power LED turns red. This will take about 10 seconds. The router will then reboot and all configuration settings will be set to what they were when your router was installed. how to contact remc When contacting REMC to report a problem with your fiber service, please be prepared with information about the status lights on your router and ONT. ​ Other reasons to contact REMC include visible damage to cables outside the house or on the road, even if your service has not been impacted. ​ REMC can be reached at 800-737-4111. Member representatives are available to take your calls 24 hours a day, 7 days a week. Problems reported outside normal business hours will be addressed the next business day. Normal business hours are 7:30am to 4:30pm Monday through Friday except for scheduled company holidays. Additional Tech Support

SEI FIBER PRIVACY POLICY Download a Copy I. INTRODUCTION Protecting your privacy is important to us. Southeastern Indiana REMC hopes that the following statement will demonstrate our full commitment to privacy and help you understand how Southeastern Indiana REMC collects, uses and safeguards any personal information you provide us from this Web site. II. INFORMATION COLLECTED Southeastern Indiana REMC only collects personal it uses to provide services to its members. ​ Like most Internet sites, we do obtain some non-personally identifiable information such as the URL that referred you to our site, your Internet browser version, or type of operating system that you use. This information helps us analyze traffic patterns, perform routine maintenance, maintain site security, and is used solely for the purpose of improving our site navigation, measuring our advertising effectiveness and to improve the appearance of our site to the maximum number of visitors. Generally, the information we collect is temporary and when you leave the site this information is deleted from our system. ​ Be assured that no personal information will ever be shared or sold by Southeastern Indiana REMC. III. USE OF COOKIES Southeastern Indiana REMC sometimes uses "cookies" to enhance your experience on this web site. ​ Cookies cannot be used to personally identify you in any way. A cookie is a unique file that is stored on your computer. This cookie helps ensure that you don't repeatedly see the same advertisement, such as a pop-up ad window. Although the acceptance of cookies helps us to enhance your stay at our site, they are not required to view our site. ​ If you do not want cookies, you can usually configure your Internet browser software to reject cookies or manually delete them. Consult your Internet browser's documentation for more information. IV. SHARING OF INFORMATION Protecting your privacy is very important to us. Southeastern Indiana REMC does not sell or share any type of personal information with anyone. ​ However, we cannot be responsible for the privacy practices of third-party sites. Please read the privacy policy section pertaining to third party sites. V. EMAIL AND SPAM Southeastern Indiana REMC sends no unsolicited or SPAM mail. ​ If you need to be removed from an Internet service provider or other access provider's mailing list, you will need to contact them directly. If you continue to receive SPAM report it to the Federal Trade Commission. Send a copy of unwanted or deceptive messages to spam@uce.gov . The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email. • Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at www.ftc.gov . Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies. ​ • Whenever you complain about spam, it is important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint. VI. THIRD PARTIES Southeastern Indiana REMC’ site may contain links to third party sites. We are not responsible for the privacy practices of third-party sites. Once you leave our site, we have no control over your privacy. ​ Third-party resources that can be accessed with hypertext links from this web site are not under our control, and Southeastern Indiana REMC is not responsible for the contents of any of these third-party resources. The third-party links on this site are provided for your convenience only. ​ The inclusion of any link on this site does not imply any specific recommendation, approval, or endorsement of the third-party. ​ Please investigate any third-party offers found here with their respective companies and make your own informed decisions. Review the privacy statements of each web site you visit to ensure your personal privacy with respect to third party offers. ​ The privacy information contained here pertains exclusively to the United Cooperative Services web site. VII. CONTACT INFORMATION We welcome questions regarding our privacy policy. Customers with complaints or questions relating to our privacy policy or these disclosures can contact us at: ​ Southeastern Indiana REMC P.O. Box 196 712 South Buckeye Street Osgood, Indiana 47037 ​ 812-689-4111 ​ A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov . VIII. POLICY CHANGES Any changes to our privacy policy will be posted here. Continued use of the Southeastern Indiana REMC web site implies that you understand and agree with our privacy policy.