Search

Southeastern Indiana REMC helps members explore mini-split heat pumps, energy efficiency benefits, rebates, and resources for lower heating and cooling costs. Mini-Split Heat Pump Whole Home SEER2 rating ≥ 17.3 HSPF2 rating ≥ 7.5 $500 Single-Room SEER2 rating ≥ 17.3 HSPF2 rating ≥ 7.5 $300 To Qualify Must be installed in a home served by SEI REMC. Heat Pumps are for whole-home installations only with exception of the Single-Room Mini-Split Heat Pump. SEER2 ratings must be obtained from the AHRI certificate. An AHRI certificate must accompany the application and invoice to be qualified. You can obtain the AHRI certificate from your contractor or from the manufacturer. Limit of two (2) rebates allowed per member account per useful life of rebated equipment. Submission for rebates must be within 90 days of installation in the same calendar year. Incentive amount can not exceed 50% of equipment cost. Please review the complete list of terms and conditions following the application. What Needs to be Submitted A completed rebate application A proof of purchase/receipt An AHRI (Air conditioning, Heating and Refrigeration Institute) certificate Applications must be received within 90 days of the rebated equipment's installation/service/purchase date in order to qualify for the 2026 rebate program. Applications received by Southeastern Indiana REMC between December 12, 2025 and December 11, 2026 are eligible for the 2026 Rebate Program. Applications received after December 11, 2026 will be processed under the 2027 Rebate Program requirements. The rebated equipment needs to be installed/purchased prior to submission of the application. Members must submit a completed application and required materials to qualify for any rebate. Mini-Split HP Application SUBMIT YOUR REBATE APPLICATION

Electric Service Start or Transfer Electric Service To start a new service or to transfer an existing service, call our Member Service Representatives during business hours. 7:30 a.m. - 4:30 p.m., Monday-Friday EDT (812) 689-4111 Fill Out Your Application Residential Service Commercial Service Before you get started... To enable us to better serve you, please have one or more of the following pieces of information available: Owner's name Account number Service address Meter number Pole location number A New Service is a new home, building, grain bin, etc. which has never had electric service before. Information on location, type and size of new construction, service size, and heating/cooling equipment type and size will be needed. The member service and design departments will assist you with technical information. A Transfer of Service is changing an existing account from one member’s name and putting it into a different member’s name. This process requires the name the account is in presently or account number, a forwarding address for the member moving out, name and address of the member moving in, phone number and signed Membership Agreement. A Service Upgrade is an increase in electric load at your location, which may require us to change or upgrade the service to your location. Be sure to include us in your plans so all equipment is sized correctly and safely. Outdoor Lights can be installed for your convenience and safety. Contact our member service department to set up outdoor lighting for your account. Line Locating before undertaking any substantial outdoor projects such as those listed below, be sure to contact Indiana Underground Plant Protection Service to avoid dangerous and costly mistakes. They will let you know the location of the underground power lines in your area. Just call 1-800-382-5544 two days in advance of your project start. Landscaping Concrete Work In-ground pool installation Sewer tile installation Home or building additions Deck construction Fence installation Gardens Vegetation Management Reliable electricity depends on keeping power lines clear. To prevent outages and ensure safety, Southeastern Indiana REMC implements a vegetation management plan to control tree and plant growth near power lines and equipment. Read More

Southeastern Indiana REMC is an electric cooperative and internet provider serving members with reliable electric service, SEI Fiber internet, outage reporting, bill pay, and helpful member resources. Safely Providing Reliable Electricity and diversified services to the members and communities we serve. Distributing and restoring electric in our seven-county territory since 1939. Electric service SEI FIBER Providing homes and businesses with fiber-optic internet and voice services. Community Positively impacting the quality of life in southeast Indiana. Co-op News Stay informed with the latest updates from Southeastern Indiana REMC! From our REMC Connect digital magazine to the Indiana Connection magazine and monthly bill inserts, we provide important news, energy tips, and co-op updates to keep you connected. The SEI REMC PODCAST Stay in the know with the SEI REMC Podcast. From important co-op updates and helpful tips to member spotlights and local stories, our episodes are packed with information that keeps you connected. Bill Inserts Each month, our bill inserts keep you updated on programs, events, and important co-op information. Digital copies are available online for paperless billing members. REMC Connect Our digital magazine brings you cooperative news, energy-saving tips, community highlights, and more—all in an easy-to-read online format. 3,478 Miles of Electric Line 2,315 Miles of Fiber Line 28,897 # of Electric Services 8,846 # of Fiber Services Contact Us DO NOT REPORT OUTAGES ON THE WEBSITE! To report an emergency or outage, call our office at 812-689-4111 or report it on SmartHub. Submit Thanks for submitting! Never miss an update! Make sure your contact information is up to date. Media Contact B.J. Myers, VP of Communications and Creative Services (812) 689-4111, ext. 236 bjm@seiremc.com Ask the Co-op Do you have a question for Keith Mathews, our CEO? Submit your question to have it answered in an issue of our REMC Connect! SUBMIT YOUR QUESTION Nominate a Member to Spotlight Nominate a member you would like to see spotlighted in our REMC Connect. SUBMIT YOUR NOMINATION Experiencing high energy bills? Is your home uncomfortable? Looking for ways to make your home energy efficient? ASK AN ENERGY ADVISOR Office P.O. Box 196 712 South Buckeye Street Osgood, IN 47037 Directions to Office Office Hours Monday - Friday 7:30 a.m. - 4:30 p.m. EDT Holiday Closings Contact Info Phone: (812) 689-4111 Toll-Free: (800)-737-4111 Fax: (812) 689-6987 Email: contact_us@seiremc.com

Energy Assistance If you are having trouble making ends meet, please call the CAP agency for the county you live in or your Township Trustee. Township Trustees Dearborn County SEIOC 110 Importing St Aurora, IN 47001 Phone: (812) 926-1585 or (888) 292-5475 Franklin County SIEOC 528 Main Street Brookville, IN 47012 Phone: (765) 647-5967 or (888) 292-5475 by appointment Jennings County Ohio Valley Opportunities, Inc. (OVO) 3040 N Hwy 3 Street North Vernon, IN 47265 Phone: (877) 782-5882 Ripley County SIEOC 110 Importing St Aurora, IN 47001 Phone: (800) 755-8558 SEICO (Dillsboro Site) 13195 Spangler Rd Dillsboro, IN 47018 Phone: (812)926-1585 or (888) 292-5475 Jefferson County Ohio Valley Opportunities, Inc. (OVO) 421 E. Third Street Madison, IN 47250 Phone: (812) 265-5858 Ohio County SIEOC 110 Importing St Aurora, IN 47001 Phone: (800) 755-8558 Switzerland County SIEOC 110 Importing St Aurora, IN 47001 Phone: (800) 755-8558 Need Assistance with Your Energy Bills? The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program that helps eligible low-income households manage their home energy costs. Assistance may be available to help with heating and cooling expenses, as well as emergency situations related to energy needs.

Rates A-5 Residential Electric service A-5 Seasonal electric service Appendix A miscellaneous charges B-5 General Electric Service BD-5 Multi-phase general electric service C-5 Large Power Service-High Load Factor C-5 Large Power Service-Low Load Factor CPS-1 Commercial Power Service Distributed Generation Procedures & Guidelines Manual for Members Distributed Generation Purchase Tariff IDLE SERVICES IP-1 Industrial Power Service IPS-1 Industrial Power Service LM-1 Load Management Service My Solar Program Purchase Tariff Power Cost Tracker Adjustment Effective Q4 2025 Power Cost Tracker Adjustment Effective Q1 2026 Power Cost Tracker Adjustment Effective Q2 2026 Power Cost Tracker Adjustment Effective Q3 2026 SEI Fiber Outdoor Lighting Service TOD Time of Day - Residential UIPS-1 Unbundled Large Industrial Power Service Leasing Options Underground and Overhead METER SERVICES

Southeastern Indiana REMC technical support helps members with SEI Fiber internet, troubleshooting, account questions, service issues, and reliable assistance. Technical Support understanding your devices There are several pieces of hardware that provide you with your Internet connection. These include your router, the ONT, and the NID. Router Your router provides the Wi-Fi signals that your devices can use to get Internet access. This is how most of your devices will connect including tablets, laptops, smart TVs and even cell phones. On the rear of your router, there are also four yellow ports labeled ETH1 through ETH4 that you can use for hard-wired connections. If you have a device with an Ethernet port, you can use an Ethernet cable to connect directly to your router. Connecting with a wired Ethernet cable has some advantages including optimal speed and reliability. The one big disadvantage is obviously that you will have wires running between your device and the router. Be sure you use an Ethernet cable with 8 pins on the connector rated Cat 5E or Cat 6. Your router also has a blue Ethernet port labeled ETH WAN. This port should always have an Ethernet cable connected to it. The other end of that cable is connected to your Optical Network Terminal (ONT). Optical Network Terminal (ONT) Your router is connected to the ONT. The ONT is about 9 inches by 3 inches. The picture above shows a white ONT. Your ONT might also be black. The exact location of the ONT in your residence was probably something that the installer discussed with you when your fiber was first hooked up. The main job of the ONT is to convert the electronic signal coming from the router to an optical (light) signal that can be sent across the fiber. You will see a small black fiber patch cable called a “pigtail” coming out of your ONT. The other end of the pigtail is connected to the Network Interface Device (NID) that is mounted somewhere on the outside of your house. network interface device (nid) The NID connects the pigtail from your ONT to the fiber running through your neighborhood and eventually back to the central office. This provides you with your fiber connection to the Internet. What do all these numbers mean? When signing up for your Internet and when using your Internet, you encounter a few numbers related to your service. It is often helpful to understand these terms. Connection Speed 100Mbps, 500Mbps, and 1Gbps When you signed up for your service, you chose between one of three speeds, 100Mbps, 500Mbps, or 1Gbps. These stand for 100 megabits per second, 500 megabits per second, and 1 gigabit per second. Networks transmit all information in bits. A bit is either a zero or a one. Everything that computers and networks do depends on this basic element of information, the bit. Everything you read or see on the Internet is represented as bits. How that works is a little complicated (lots and lots of math), but it works. On Ethernet cables, those bits get translated into different electric frequencies. On fiber cables, they are represented in different frequencies of light. Your Wi-Fi devices transmit bits using radio signals. The speed of your service determines just how fast those bits can be sent across your connection. A 100Mbps service is capable of transmitting 100 million bits of data every second. The 1Gbps service can transmit 1 billion bits of data every second. That’s fast! Wi-Fi Frequencies 2.4GHz and 5GHz A couple other numbers you will come across are your Wi-Fi frequencies. These frequencies are unrelated to the speed of your service. They just determine the radio signals that you will use to get a Wi-Fi connection. Your router supports two radio frequencies, 2.4 GHz (gigahertz) and 5GHz. These radio frequencies are used for communication between your Wi-Fi devices and your router. It is very similar to how an FM radio works. Every radio station has its own frequency. For example, the FM station at 101.9 is transmitting at 101.9 MHz (megahertz). The 5 GHz Wi-Fi frequency is great for devices requiring high speeds. A high-definition smart TV is a great example. It needs maximum speed to provide you with clear pictures and sound. 2.4GHz is a bit slower, but because it transmits at a lower frequency, it can go for longer distances, especially if there are walls between you and your router. If you are sitting on your front porch with your laptop or tablet, the 2.4GHz channel might give you better performance. Troubleshooting Your Internet Connection If your Internet has stopped working, there are a few things you can do to troubleshoot your connection. The first thing to try is rebooting your router and your ONT. The easiest way to reboot them is to just unplug them and plug them back in. After the reboot, wait a couple minutes and try again. If rebooting doesn’t work, double-check your connections. The Ethernet cable connecting the router to the ONT should be connected to the blue ETH WAN port on your router. Sometimes when customers move the router from one location to another, they will disconnect and reconnect that cable but forget to connect it to the blue ETH WAN port. Another thing you can do is to check the status lights on the front of the router and the ONT. From top to bottom on the router, here is a list of the status lights and what they mean. Internet – This light needs to be green (flashing is OK). If it is off, again, double check your connections from the router to the ONT. If it is red, check the ONT status lights (see below). ETH WAN – This light also needs to be green. It indicates that your router is connected to the ONT using the blue ETH WAN port on the back of the router. If this light is off, double check your connections and check the status of the ONT. 5G WiFi – This light indicates that your router is transmitting on the 5GHz Wi-Fi frequency. If the power light is on and the 5G light is off, your 5GHz frequency is turned off. To turn it back on, look on the back of the router. At the top, there are two small buttons labeled 2.4G and 5G. Hold down the 5G button for 10 seconds. This should turn your 5GHz frequency back on. 2.4G WiFi – This is just like the 5GWiFi light, except for the 2.4GHz frequency. The steps to turn it on are the same as 5G except you use the 2.4G button. WPS – This light indicates the status of WPS security. You don’t need to be concerned with this one. ETH1 through ETH4 – These lights indicate if you have devices connected to the yellow Ethernet ports on the back of your router. If a connected device is powered off, the corresponding indicator light may not be on. USB – This light indicates if you have anything connected to the USB port on the back of your router. It is unlikely you will need anything connected to this port, so it is usually off. Power – This light must be green before anything else on the router can work. It indicates that the router is powered on. If it is not on, there are a couple of things you can check. First, make sure the power cable is connected securely to the router. Also, be sure the other end of the power cable is plugged into a working outlet. Plug something else into the outlet to be sure it is working or try another outlet. One other thing to check is the power button on the back of the router just above the power cable connection. Make sure it is in the On position (pushed in). The status lights on the ONT are as follows: VOICE – If you have voice service through REMC and your phone is connected, this light should be green. LAN – This light should be green (flashing is OK). If not, check the connection to your router. The Ethernet cable on your router should be in the blue port. FIBER – This light indicates a proper connection to the central office. This light should be green (flashing is OK). If not, contact REMC. POWER – This light must be solid green. If not, check the power connection to the ONT. Troubleshooting Speed Problems If your Internet connection is working but your performance seems slow, here are some things you can try. Slow performance can cause jittery audio, buffering when streaming, poor picture quality, and web pages loading very slowly. Sometimes a simple reboot of the router and ONT can resolve speed issues. Just unplug both the router and ONT and then plug them back in. Once everything comes back up, try again and see if that fixes it. If you are using a Wi-Fi connected device streaming audio and video and experiencing performance issues, be sure you are connected to the 5GHz Wi-Fi frequency. The 5GHz Wi-Fi frequency provides the best performance. However, if you are far away from your router or have several walls between you and your router, you might actually be better off using 2.4GHz. Another Wi-Fi issue can be frequency congestion. If you have too many devices connected to either 2.4GHz or 5GHz, it can slow down performance on that frequency. Try moving some devices from one frequency to another to balance things out. Another less common issue to check for is interference. Gaming devices and microwave ovens near your router can cause issues. If you suspect this might be your problem, try relocating your router to an area away from interference. Another possible cause of interference is any sort of large metal obstructions near the router. These can include things like metal walls, filing cabinets, or any other large metal objects. Again, relocating your router to another area could help resolve the issue. If you need assistance relocating your router, contact REMC. There are many possible causes for slow performance, many of which have nothing to do with your REMC Internet connection or the location of the router in your house. These are situations outside of the control of the REMC and can include problems with the broader Internet, the server(s) you are connecting to, and the devices in your home. Unfortunately, in these situations, all we can do is wait. You can check your Internet speed using http://speedtest.seidata.com . Perform at least three speed tests, 5 minutes apart, prior to calling REMC for help. Use either a wired device or a Wi-Fi device connected to your 5GHz frequency. (Wi-Fi devices connected to 2.4GHz typically cannot perform better than 100Mbps.) It is important to use http://speedtest.seidata.com when contacting REMC to report a speed issue. Speed tests through this site are recorded at REMC and used to help troubleshoot. If you contact REMC to report a speed issue and have not conducted speed tests at http://speedtest.seidata.com , they will ask you to do so at that time. Router Hard Reset On rare occasions it becomes necessary to factory reset your Comtrend router. In most cases if this is needed, you will be directed by SEI REMC support to do so. If you have made any changes to your router configuration (e.g. Wifi Key, SSID names), these will be set back to the values printed on the sticker on the bottom of your router. To reset the router, you will need something small or sharp. A paperclip works best. The Reset button is located on the bottom of your router in a small hole (see video). With the router powered on, use a paperclip to press and hold the reset button until the power LED turns red. This will take about 10 seconds. The router will then reboot and all configuration settings will be set to what they were when your router was installed. how to contact remc When contacting REMC to report a problem with your fiber service, please be prepared with information about the status lights on your router and ONT. Other reasons to contact REMC include visible damage to cables outside the house or on the road, even if your service has not been impacted. REMC can be reached at 800-737-4111. Member representatives are available to take your calls 24 hours a day, 7 days a week. Problems reported outside normal business hours will be addressed the next business day. Normal business hours are 7:30am to 4:30pm Monday through Friday except for scheduled company holidays. Additional Tech Support

What is your sixth-grader doing July 26-29? Learn about Camp Kilowatt and apply today! Students entering seventh grade in 2026 are eligible to attend and are selected by their local cooperative to participate in the four-day program. The students’ agenda combines traditional outdoor camp activities with environmental education, electrical safety practices and cooperative business education. The Camp Kilowatt program was developed by a committee of electric cooperative employees from Indiana. The camp is funded in part by Indiana’s electric cooperatives, Hoosier Energy, Wabash Valley Power, Indiana Electric Cooperatives and other industry partners. Submission Deadline: May 1, 2026 For more information about Camp Kilowatt, contact B.J. Myers at (812) 689-4111, ext. 236. Applications Open January 23, 2026 Apply Now Camp Kilowatt offers a chance for kids to learn more about energy while making new friends and enjoying fun activities and games. This dynamic three-day camp includes the following activities: Electricity generation and transmission education Horseback riding Bucket truck rides Rock climbing Archery Alternative energy education Internet safety Zipline Live line safety demonstration Swimming, and much, much more Congratulations to our 2025 selected students! Khloe Miller - South Ripley (Versailles) Allie Swinney - South Ripley (Holton) Esta Taylor - Home School (Rising Sun)

Member Complaint Form Nature of Complaint: Action taken to date: What (in your opinion) remains to be done: Additional Information: Submit Thanks for submitting!

Press Releases Read the latest press releases from Southeastern Indiana REMC to learn how we're serving our members and communities. FEBRUARY 2026 Southeastern Indiana REMC Awards $46,100 in Operation RoundUp Grants OCTOBER 2025 Southeastern Indiana REMC Announces 'Co-op Days' in Celebration of National Co-op Month

Southeastern Indiana REMC helps members explore wind turbines, renewable energy generation, interconnection requirements, and resources for safe, efficient energy use. Wind Turbines Determine how much electricity you use and what it costs, annually and by the kilowatt - hour . Then, find ways to make your home more efficient and reduce your energy use. Start by calculating your average electricity bill. The U.S. Department of Energy (DOE) provides some rules of thumb in its Small Wind Electric Systems: A U.S. Consumer’s Guide http://energy.gov/eere/office-energy-efficiency-renewable-energy(link is external) Then, conduct an energy audit of your home to identify ways of using energy more efficiently and ways of reducing energy use. United Cooperative Services offers free energy audits to its members. Implementing energy efficiency opportunities will almost always offer a quicker return on your investment and additionally may enhance the viability of a wind turbine project through a lower capital expense associated with a smaller turbine that will satisfy the new lower energy load. This could lower your electricity bill significantly. Determine your site suitability and wind resource. Most experts recommend that you have at least one acre of land if you are considering the installation of a small wind system. Smaller parcels may be suitable if adequate tower setbacks can be achieved. Examine your site for potential turbulence. When wind flows around buildings, trees, and other structures in the landscape, it slows down or becomes turbulent. A wind turbine should be placed in a location where turbulence is minimized. It also should be placed upwind of buildings and trees. In addition, you should determine the “roughness”—the terrain and density of vegetation on the landscape—within a radius equal to 20 times the tower height, in the prevailing wind direction. Determine estimated installed cost of system and calculate return on investment. A rule of thumb for estimating the cost of a small wind system is $4–$10 per installed watt. The total installed cost is the cost of the wind generator and tower plus the cost of permitting, installation, and interconnection to the grid. The payback for a small wind system is the amount of time it takes for the system to pay for itself in energy savings. Graph reflects KWH produced* 132 (cost per kwh)

Programs and Services Southeastern Indiana REMC is dedicated to providing reliable electric service, high-speed fiber internet, and valuable programs to help members save energy and money. Explore our electric and fiber services, energy-saving programs, and rebate opportunities designed to enhance efficiency and reduce costs. Electric Service SEI FIBER Programs REBATES

New Member Page Welcome! Thank you for choosing Southeastern Indiana Rural Electric Membership Corporation (REMC), your local electric cooperative. Our top priority is providing you with reliable and affordable electricity. We put our members first, which is why our mission is: To safely provide reliable electricity and diversified services to the members and communities we serve. About SEIREMC New Member Resources We understand it can be overwhelming to navigate all the resources that come with a new service. Here are some places to start! Annual Meeting Attending the annual meeting gives you an opportunity to learn more about the cooperative and elect the Board of Directors. Bill Insert Bill Inserts are monthly newsletters that are sent in the mail along with your monthly bill. If you pay your bill electronically, you can access an electronic version. Board of Directors We are a not-for-profit electric cooperative governed by a nine-person Board of Directors. One member from each of the nine districts of the cooperative is elected by the members to serve a three-year term on the Board of Directors. Bylaws As a nonprofit, we encourage you to take a look at our bylaws to learn more about how we operate as a cooperative. Indiana Connection Indiana Connection, a monthly magazine published especially for Indiana’s electric cooperative members, is one way the REMC informs and educates its members. Indiana Connection is available not only in a print format but as an electronic publication as well, for those who prefer getting their information on their electronic devices. Service Rules & Regulations Read more about our entire body of rules, procedures and policies. SmartHub SmartHub lets you manage all aspects of your REMC account online or with your mobile device. Creating a SmartHub account takes less than three minutes.