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2025 DIRECTOR ELECTION 2025 Director Election Results & Board Officer Updates Southeastern Indiana REMC is pleased to share the results of the 2025 Director Election and announce several updates to the Board of Directors' officer positions. During the Virtual Annual Meeting livestreamed via Facebook on May 19, 2025, the following incumbents were re-elected to serve on the Board of Directors: District 4 – Jesse McClure District 5 – Melissa Menchhofer District 9 – Casey Menchhofer Out of 24,068 eligible members, a total of 2,596 ballots were submitted, representing a 10.79% voter turnout. Immediately following the meeting, the Board held its annual reorganizational meeting and elected the following officers: President – Melissa Menchhofer Vice President – Mike Thieman Treasurer – Casey Menchhofer Secretary – Vince Moster Breaking New Ground This year’s election marks several exciting milestones: Melissa Menchhofer becomes the first female President of SEI REMC’s Board of Directors. David Smith, District 3 Director, was elected President of the Board for Hoosier Energy, the generation and transmission cooperative that serves Southeastern Indiana REMC. This is the first time an SEI REMC representative has held this prestigious position. We extend our sincere congratulations to all elected directors and officers and thank our members for their active participation in the cooperative’s democratic process. Nominating Committee Information Interested in serving on the Nominating Committee? Nominating Committee members serve an important role in the cooperative's governance. The Committee is responsible for reviewing the qualifications and characteristics of potential director candidates and officially nominates a slate of candidates from each district. Committee Constitution The Nominating Committee members and chairperson are appointed by the Board of Directors for each district. Each district committee is comprised of three members from that district. The committee should reflect the diversity of the members of the cooperative in that district. Goals and Resources The Committee nominates director candidates to ensure Board membership remains at the level set in the Bylaws. The nominating committee interviews each prospective candidate. The REMC provides a nominating committee toolkit to the chairman of each district’s nominating committee to aid in the selection and nomination of qualified director candidates. Legal counsel on governance matters will be made available by the Corporate Attorney. If you have an interest in serving your cooperative as a nominating committee member for your district, please complete and submit the Nominating Committee Application. Applications Open: October 1, 2025 Deadline to Apply: November 30, 2025 Nominating Committee Application Director Candidate Information Interested in running for the Board of Directors? The following information will help you determine your eligibility and understand the commitment required of a Director. Director's Job Description Director's Time Commitment Bylaws Complete the Candidate Statement of Interest form and contact a committee member from your district to discuss your interest in being nominated as a director candidate in the 2026 Director Election. The 2026 Director Election will be for districts 1, 7, and 8. Interest forms will be available December 1, 2025. Candidate Statement of Interest Candidate Statement of Interest forms must be submitted by January 31, 2026.

What is your sixth-grader doing June 4-7? Learn about Camp Kilowatt and apply today! Students entering seventh grade in 2025 are eligible to attend and are selected by their local cooperative to participate in the four-day program. The students’ agenda combines traditional outdoor camp activities with environmental education, electrical safety practices and cooperative business education. The Camp Kilowatt program was developed by a committee of electric cooperative employees from Indiana. The camp is funded in part by Indiana’s electric cooperatives, Hoosier Energy, Wabash Valley Power, Indiana Electric Cooperatives and other industry partners. Submission Deadline: March 3, 2025 For more information about Camp Kilowatt, contact B.J. Myers at (812) 689-4111, ext. 236. The 2026 Camp Kilowatt application is temporarily paused as IEC evaluates programming. For inquiries or information about other youth programs, please visit the IEC Youth Program Website . Apply Now Camp Kilowatt offers a chance for kids to learn more about energy while making new friends and enjoying fun activities and games. This dynamic three-day camp includes the following activities: Electricity generation and transmission education Horseback riding Bucket truck rides Rock climbing Archery Alternative energy education Internet safety Zipline Live line safety demonstration Swimming, and much, much more Congratulations to our 2025 selected students! Khloe Miller - South Ripley (Versailles) Allie Swinney - South Ripley (Holton) Esta Taylor - Home School (Rising Sun)

Holidays Closed All Day 2025 Thanksgiving Holiday November 27 & 28, 2025 Christmas Holiday December 24 - 26, 2025 2026 New Year's Day January 1, 2026 Good Friday April 3, 2026 Memorial Day May 25, 2026 Independence Day July 3, 2026 Labor Day September 7, 2026 Veteran's Day November 11, 2026 Thanksgiving Holiday November 26 & 27, 2026 Christmas Holiday December 24 & 25, 2026

Energy Explorers Below are multiple worksheets for young students to help learn more about electric cooperatives.

Safely Providing Reliable Electricity and diversified services to the members and communities we serve. Distributing and restoring electric in our seven-county territory since 1939. Electric service SEI FIBER Providing homes and businesses with fiber-optic internet and voice services. Community Positively impacting the quality of life in southeast Indiana. Co-op News Stay informed with the latest updates from Southeastern Indiana REMC! From our REMC Connect digital magazine to the Indiana Connection magazine and monthly bill inserts, we provide important news, energy tips, and co-op updates to keep you connected. The SEI REMC PODCAST Stay in the know with the SEI REMC Podcast. From important co-op updates and helpful tips to member spotlights and local stories, our episodes are packed with information that keeps you connected. Bill Inserts Each month, our bill inserts keep you updated on programs, events, and important co-op information. Digital copies are available online for paperless billing members. Indiana Connection A statewide magazine celebrating rural and suburban Indiana life, featuring energy advice, safety tips, and co-op news that matters to you. REMC Connect Our digital magazine brings you cooperative news, energy-saving tips, community highlights, and more—all in an easy-to-read online format. 3,479 Miles of Electric Line 2,241 Miles of Fiber Line 28,719 # of Electric Services 8,228 # of Fiber Services Contact Us DO NOT REPORT OUTAGES ON THE WEBSITE! To report an emergency or outage, call our office at 812-689-4111 or report it on SmartHub. Submit Thanks for submitting! Never miss an update! Make sure your contact information is up to date. Media Contact B.J. Myers, VP of Communications and Creative Services (812) 689-4111, ext. 236 bjm@seiremc.com Ask the Co-op Do you have a question for Keith Mathews, our CEO? Submit your question to have it answered in an issue of our REMC Connect! SUBMIT YOUR QUESTION Nominate a Member to Spotlight Nominate a member you would like to see spotlighted in our REMC Connect. SUBMIT YOUR NOMINATION Experiencing high energy bills? Is your home uncomfortable? Looking for ways to make your home energy efficient? ASK AN ENERGY ADVISOR Office P.O. Box 196 712 South Buckeye Street Osgood, IN 47037 Directions to Office Office Hours Monday - Friday 7:30 a.m. - 4:30 p.m. EDT Holiday Closings Contact Info Phone: (812) 689-4111 Toll-Free: (800)-737-4111 Fax: (812) 689-6987 Email: contact_us@seiremc.com

Rates A-5 Residential Electric service Effective April 1, 2023 Effective October 1, 2025 A-5 Seasonal electric service Effective April 1, 2023 Effective October 1, 2025 Appendix A Schedule of non-recurring miscellaneous charges Effective July 26, 2021 Effective October 1, 2025 B-5 General Electric Service Effective April 1, 2023 Effective October 1, 2025 BD-5 Multi-phase general electric service Effective April 1, 2023 Effective October 1, 2025 C-5 Large Power Service-High Load Factor Effective April 1, 2023 Effective October 1, 2025 C-5 Large Power Service-Low Load Factor Effective April 1, 2023 Effective October 1, 2025 CPS-1 Commercial Power Service Effective April 1, 2023 Effective October 1, 2025 Distributed Generation Procedures & Guidelines Manual for Members Distributed Generation Purchase Tariff Effective February 1, 2017 IP-1 Industrial Power Service Effective April 1, 2023 Effective October 1, 2025 IPS-1 Industrial Power Service Effective April 1, 2023 Effective October 1, 2025 LM-1 Load Management Service Effective October 1, 2018 My Solar Program Purchase Tariff Power Cost Tracker Adjustment Effective Q3 2024 Power Cost Tracker Adjustment Effective Q4 2024 Power Cost Tracker Adjustment Effective Q1 of 2025 Power Cost Tracker Adjustment Effective Q2 of 2025 Power Cost Tracker Adjustment Effective Q3 of 2025 SEI Fiber SL Outdoor Lighting Service Revised 07-18-25 TOD Time of Day - Residential Effective April 1, 2023 Effective October 1, 2025 UIPS-1 Unbundled Large Industrial Power Service Effective April 1, 2023 Effective October 1, 2025 Leasing Option Underground Meter Pedestals and Overhead Disconnect Boxes Effective October 2018

Programs Southeastern Indiana REMC is committed to helping our members save money and support the community. Through programs like Operation RoundUp, we give back to those in need, and with My Solar, we provide an easy way to invest in renewable energy without the hassle of installing solar panels at home. Operation RoundUp Learn more My Solar Learn More Load Management Programs Using energy wisely can help lower costs and improve efficiency. Our Load Management Programs are designed to help members optimize energy use, reduce demand, and save money while maintaining comfort and reliability. BEAT THE PEAK SMART THERMOSTATS GENERATOR PROGRAM TIME OF DAY RATE

SMART THERMOSTATS On the hottest and coldest days of the year, members tend to use more energy. By joining the Smart Thermostat Program, you can help reduce energy during periods of high demand. You will also help preserve natural resources, delay the need for more power plants, and keep energy costs lower for everyone. By using smart thermostat technology, we can automatically shift your energy use while still keeping your home comfortable. (Thermostat may be changed by the homeowner at any time) Explore our Smart Thermostat Programs ECOBEE SMART THERMOSTAT PROGRAM CONNECT TO SAVE

Employment Opportunities Southeastern Indiana REMC is accepting applications to fill the following positions: IT ARCHITECT We're seeking an IT Architect to design, implement, and maintain our IT infrastructure and cybersecurity systems. This role ensures secure, reliable networks, disaster recovery, and compliance with industry standards, while collaborating with internal teams and external partners. WHAT YOU'LL DO: Architect and maintain networks, firewalls, switches, routers, servers, and fiber optic connections Lead cybersecurity initiatives including multi-factor authentication, server upgrades, and PCI compliance Develop and manage disaster recovery systems and failover solutions Automate network operations and optimize LAN, Wi-Fi, and fiber network performance Collaborate with vendors and partners on infrastructure projects and technical enhancements Conduct security assessments, incident response planning, and tabletop exercises Maintain detailed system documentation and ensure IT/OT segmentation compliance QUALIFICATIONS: Degree in Computer Science, Network Administration, or related field Experience with IT infrastructure, network monitoring, and cybersecurity best practices Strong problem-solving, scripting/automation, and communication skills Ability to compute, document, and maintain accurate records Networking and/or cybersecurity certification is a plus (e.g. CompTIA, CCNA, etc.) MARKETING & MEMBER ENGAGEMENT SPECIALIST Ready to blend creativity, strategy, and community impact? Southeastern Indiana REMC is seeking a Marketing and Member Engagement Specialist to drive growth, engagement, and awareness for our electric and fiber services. WHAT YOU'LL DO: Lead digital marketing campaigns that connect members to the cooperative difference Manage social media platforms and community outreach initiatives Design and implement creative engagement strategies and email campaigns Plan and coordinate community events and promotional activities Analyze performance metrics to measure success and guide future efforts Collaborate with internal teams to turn ideas into measurable results QUALIFICATIONS: Bachelor's Degree in Marketing, Communications, or related field (Associate degree with 3-5 years experience considered) 3-5 years of experience in marketing, sales, or engagement Strong writing, communication, and project-management skills Proficiency in social media, Google Ads/Analytics, and email marketing platforms A passion for creative storytelling and member connection Apply Now! What position are you applying for? Resume Upload File Upload supported file (Max 15MB) *SEIREMC is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the United States Department of Agriculture (USDA) Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html , or at any USDA office, or call 866-632-9992 to request the form. You may also write a letter containing all the information requested in the form. Send your completed complaint form or letter by mail to U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue S.W., Washington, D.C. 20250-9410, by fax to 202-690-7442 or by e-mail to program.intake@usda.gov. Submit Thanks for submitting!

Energy charges vary between off-peak and on-peak times. The Time of Day (TOD) rate incentivizes residential members to adjust their routines and shift their energy use to off-peak periods. By making simple changes to when and how you use energy, you can: lower your utility bill increase energy efficiency reduce your carbon footprint Time of Day Rate Sign up today and start saving! Member Consent Form HOW IT WORKS: Electricity costs less during periods of low demand (off-peak hours). By shifting your energy usage, you can significantly reduce your energy bill. Implementing these tips can help you reduce your energy consumption, lower your utility bills, and contribute to a more sustainable environment: Postpone doing your laundry until the evening, and wash clothes in cold water Run your dishwasher in the evening Schedule heating and cooling to run during off-peak times Use energy-efficient appliances Use LED bulbs Charge your electric vehicle overnight BENEFITS: SAVE MONEY Lower rates during off-peak hours mean lower bills. ECO-FRIENDLY Reduce your strain on the grid and help the environment. SMART Use energy when it's most cost-effective.

TECHNICAL SUPPORT TEST YOUR SPEED REFERRAL PROGRAM STREAMING TV IMPROVE WI-FI SIGNAL Check SEI Fiber Availability House Number Zip Code Search Service is not currently available in your area. Submit Interest 29792 PARADISE LANE WEST HARRISON 47060 Select Address 29798 PARADISE LANE WEST HARRISON 47060 Select Address 1403 FAIRWAY DRIVE LAWRENCEBURG 47025 Select Address 7849 YORK RIDGE ROAD GUILFORD 47022 Select Address 7868 YORK RIDGE ROAD GUILFORD 47022 Select Address residential packages For residences, farm operations, and churches. Next business day support. SIGN UP TODAY Not ready to commit yet? Click here to request information about SEI Fiber and submit any questions or concerns you may have. Platinum 2 Gig $109.95/ mo With a 2-year contract $149.95/ mo Standard price The ultimate internet experience for gamers, streamers, and smart homes that demand it all, with zero buffering. View Details FREE Wi-Fi Mesh Extender Included 2 Gig equal upload and download speeds No data caps No hidden fees Platinum Contract Broadband Label Platinum Broadband Label PREMIUM 1 Gig $109.95/ mo Power through your day with lightning-fast internet built for streaming, gaming, video calls, and more across multiple devices. View Details FREE Wi-Fi Mesh Extender Included 1 Gig equal upload and download speeds No data caps No hidden fees - Premium Broadband Label PLUS 500 Mbps $79.95/ mo Built for more than just the essentials, with reliable speed for video calls, schoolwork, and streaming on several devices. View Details Wi-Fi Mesh Extender available for $15/mo 500 Mbps equal upload and download speeds No data caps No hidden fees - Plus Broadband Label BASIC 100 Mbps $64.95/ mo Ideal for light browsing, email, and social media, with enough speed for minimal streaming TV. View Details Wi-Fi Mesh Extender available for $15/mo 100 Mbps equal upload and download speeds No data caps No hidden fees - Basic Broadband Label Commercial packages Requires 24/7 response, open more than just during the day - during the week, heavily reliant on connection to operate, uses VOICE for business phone system. SIGN UP TODAY Not ready to commit yet? Click here to request information about SEI Fiber and submit any questions or concerns you may have. Platinum 2 Gig $349.95/ mo With a 2-year contract $399.95/ mo Standard price The ultimate business solution with unmatched speed for large teams, smart technologies, and high-demand operations with no buffering or slowdowns. View Details FREE Wi-Fi Mesh Extender Included 2 Gig equal upload and download speeds No data caps No hidden fees Platinum Contract Broadband Label Platinum Broadband Label PREMIUM 1 Gig $349.95/ mo Dependable internet designed for growing businesses to stream, conference, share files, and run multiple systems with ease. View Details Wi-Fi Mesh Extender available for $15/mo 1 Gig equal upload and download speeds No data caps No hidden fees - Premium Broadband Label BASIC 100 Mbps $149.95/ mo A strong entry-level plan for small offices that need dependable access for email, web browsing, and light streaming or conferencing. View Details Wi-Fi Mesh Extender available for $15/mo 100 Mbps equal upload and download speeds No data caps No hidden fees - Basic Broadband Label Interested in Streaming TV ? Click here to learn more. STREAMING TV Wi-Fi Signal Coverage: How far will a wi-fi signal reach? A Wi-Fi network's coverage can vary depending on many factors that effect, hinder, or reduce the Wi-Fi signal and its strength. The Wi-Fi signal originates from the wireless gateway, and becomes weaker the farther it goes. Click here to read about ways you can improve your Wi-Fi signal reach. Improve Wi-Fi Signal Reach Lifeline Program Lifeline is a federal program that helps lower the monthly cost of your phone or internet service. Subscribers may be eligible to receive up to $9.25 off their phone or internet service if they qualify and live in an area where the program is offered. Step 1: Qualify Check to see if your household fits into any of the eligible categories. Step 2: Apply Are you already enrolled in Lifeline? You don't need to apply again - visit the Lifeline program website to learn more. Step 3: Complete the Lifeline Consent Form Once you have enrolled in the program, please complete our Lifeline Consent Form. More Information SEI Fiber Rate Schedule | Terms and Conditions | Speed Test Policies Acceptable Use Policy | Battery Backup Policy | Broadband Internet Service Disclosures | DMCA Policy and Information | Privacy Policy

Technical Support understanding your devices There are several pieces of hardware that provide you with your Internet connection. These include your router, the ONT, and the NID. Router Your router provides the Wi-Fi signals that your devices can use to get Internet access. This is how most of your devices will connect including tablets, laptops, smart TVs and even cell phones. On the rear of your router, there are also four yellow ports labeled ETH1 through ETH4 that you can use for hard-wired connections. If you have a device with an Ethernet port, you can use an Ethernet cable to connect directly to your router. Connecting with a wired Ethernet cable has some advantages including optimal speed and reliability. The one big disadvantage is obviously that you will have wires running between your device and the router. Be sure you use an Ethernet cable with 8 pins on the connector rated Cat 5E or Cat 6. Your router also has a blue Ethernet port labeled ETH WAN. This port should always have an Ethernet cable connected to it. The other end of that cable is connected to your Optical Network Terminal (ONT). Optical Network Terminal (ONT) Your router is connected to the ONT. The ONT is about 9 inches by 3 inches. The picture above shows a white ONT. Your ONT might also be black. The exact location of the ONT in your residence was probably something that the installer discussed with you when your fiber was first hooked up. The main job of the ONT is to convert the electronic signal coming from the router to an optical (light) signal that can be sent across the fiber. You will see a small black fiber patch cable called a “pigtail” coming out of your ONT. The other end of the pigtail is connected to the Network Interface Device (NID) that is mounted somewhere on the outside of your house. network interface device (nid) The NID connects the pigtail from your ONT to the fiber running through your neighborhood and eventually back to the central office. This provides you with your fiber connection to the Internet. What do all these numbers mean? When signing up for your Internet and when using your Internet, you encounter a few numbers related to your service. It is often helpful to understand these terms. Connection Speed 100Mbps, 500Mbps, and 1Gbps When you signed up for your service, you chose between one of three speeds, 100Mbps, 500Mbps, or 1Gbps. These stand for 100 megabits per second, 500 megabits per second, and 1 gigabit per second. Networks transmit all information in bits. A bit is either a zero or a one. Everything that computers and networks do depends on this basic element of information, the bit. Everything you read or see on the Internet is represented as bits. How that works is a little complicated (lots and lots of math), but it works. On Ethernet cables, those bits get translated into different electric frequencies. On fiber cables, they are represented in different frequencies of light. Your Wi-Fi devices transmit bits using radio signals. The speed of your service determines just how fast those bits can be sent across your connection. A 100Mbps service is capable of transmitting 100 million bits of data every second. The 1Gbps service can transmit 1 billion bits of data every second. That’s fast! Wi-Fi Frequencies 2.4GHz and 5GHz A couple other numbers you will come across are your Wi-Fi frequencies. These frequencies are unrelated to the speed of your service. They just determine the radio signals that you will use to get a Wi-Fi connection. Your router supports two radio frequencies, 2.4 GHz (gigahertz) and 5GHz. These radio frequencies are used for communication between your Wi-Fi devices and your router. It is very similar to how an FM radio works. Every radio station has its own frequency. For example, the FM station at 101.9 is transmitting at 101.9 MHz (megahertz). The 5 GHz Wi-Fi frequency is great for devices requiring high speeds. A high-definition smart TV is a great example. It needs maximum speed to provide you with clear pictures and sound. 2.4GHz is a bit slower, but because it transmits at a lower frequency, it can go for longer distances, especially if there are walls between you and your router. If you are sitting on your front porch with your laptop or tablet, the 2.4GHz channel might give you better performance. Troubleshooting Your Internet Connection If your Internet has stopped working, there are a few things you can do to troubleshoot your connection. The first thing to try is rebooting your router and your ONT. The easiest way to reboot them is to just unplug them and plug them back in. After the reboot, wait a couple minutes and try again. If rebooting doesn’t work, double-check your connections. The Ethernet cable connecting the router to the ONT should be connected to the blue ETH WAN port on your router. Sometimes when customers move the router from one location to another, they will disconnect and reconnect that cable but forget to connect it to the blue ETH WAN port. Another thing you can do is to check the status lights on the front of the router and the ONT. From top to bottom on the router, here is a list of the status lights and what they mean. Internet – This light needs to be green (flashing is OK). If it is off, again, double check your connections from the router to the ONT. If it is red, check the ONT status lights (see below). ETH WAN – This light also needs to be green. It indicates that your router is connected to the ONT using the blue ETH WAN port on the back of the router. If this light is off, double check your connections and check the status of the ONT. 5G WiFi – This light indicates that your router is transmitting on the 5GHz Wi-Fi frequency. If the power light is on and the 5G light is off, your 5GHz frequency is turned off. To turn it back on, look on the back of the router. At the top, there are two small buttons labeled 2.4G and 5G. Hold down the 5G button for 10 seconds. This should turn your 5GHz frequency back on. 2.4G WiFi – This is just like the 5GWiFi light, except for the 2.4GHz frequency. The steps to turn it on are the same as 5G except you use the 2.4G button. WPS – This light indicates the status of WPS security. You don’t need to be concerned with this one. ETH1 through ETH4 – These lights indicate if you have devices connected to the yellow Ethernet ports on the back of your router. If a connected device is powered off, the corresponding indicator light may not be on. USB – This light indicates if you have anything connected to the USB port on the back of your router. It is unlikely you will need anything connected to this port, so it is usually off. Power – This light must be green before anything else on the router can work. It indicates that the router is powered on. If it is not on, there are a couple of things you can check. First, make sure the power cable is connected securely to the router. Also, be sure the other end of the power cable is plugged into a working outlet. Plug something else into the outlet to be sure it is working or try another outlet. One other thing to check is the power button on the back of the router just above the power cable connection. Make sure it is in the On position (pushed in). The status lights on the ONT are as follows: VOICE – If you have voice service through REMC and your phone is connected, this light should be green. LAN – This light should be green (flashing is OK). If not, check the connection to your router. The Ethernet cable on your router should be in the blue port. FIBER – This light indicates a proper connection to the central office. This light should be green (flashing is OK). If not, contact REMC. POWER – This light must be solid green. If not, check the power connection to the ONT. Troubleshooting Speed Problems If your Internet connection is working but your performance seems slow, here are some things you can try. Slow performance can cause jittery audio, buffering when streaming, poor picture quality, and web pages loading very slowly. Sometimes a simple reboot of the router and ONT can resolve speed issues. Just unplug both the router and ONT and then plug them back in. Once everything comes back up, try again and see if that fixes it. If you are using a Wi-Fi connected device streaming audio and video and experiencing performance issues, be sure you are connected to the 5GHz Wi-Fi frequency. The 5GHz Wi-Fi frequency provides the best performance. However, if you are far away from your router or have several walls between you and your router, you might actually be better off using 2.4GHz. Another Wi-Fi issue can be frequency congestion. If you have too many devices connected to either 2.4GHz or 5GHz, it can slow down performance on that frequency. Try moving some devices from one frequency to another to balance things out. Another less common issue to check for is interference. Gaming devices and microwave ovens near your router can cause issues. If you suspect this might be your problem, try relocating your router to an area away from interference. Another possible cause of interference is any sort of large metal obstructions near the router. These can include things like metal walls, filing cabinets, or any other large metal objects. Again, relocating your router to another area could help resolve the issue. If you need assistance relocating your router, contact REMC. There are many possible causes for slow performance, many of which have nothing to do with your REMC Internet connection or the location of the router in your house. These are situations outside of the control of the REMC and can include problems with the broader Internet, the server(s) you are connecting to, and the devices in your home. Unfortunately, in these situations, all we can do is wait. You can check your Internet speed using http://speedtest.seidata.com . Perform at least three speed tests, 5 minutes apart, prior to calling REMC for help. Use either a wired device or a Wi-Fi device connected to your 5GHz frequency. (Wi-Fi devices connected to 2.4GHz typically cannot perform better than 100Mbps.) It is important to use http://speedtest.seidata.com when contacting REMC to report a speed issue. Speed tests through this site are recorded at REMC and used to help troubleshoot. If you contact REMC to report a speed issue and have not conducted speed tests at http://speedtest.seidata.com , they will ask you to do so at that time. Router Hard Reset On rare occasions it becomes necessary to factory reset your Comtrend router. In most cases if this is needed, you will be directed by SEI REMC support to do so. If you have made any changes to your router configuration (e.g. Wifi Key, SSID names), these will be set back to the values printed on the sticker on the bottom of your router. To reset the router, you will need something small or sharp. A paperclip works best. The Reset button is located on the bottom of your router in a small hole (see video). With the router powered on, use a paperclip to press and hold the reset button until the power LED turns red. This will take about 10 seconds. The router will then reboot and all configuration settings will be set to what they were when your router was installed. how to contact remc When contacting REMC to report a problem with your fiber service, please be prepared with information about the status lights on your router and ONT. Other reasons to contact REMC include visible damage to cables outside the house or on the road, even if your service has not been impacted. REMC can be reached at 800-737-4111. Member representatives are available to take your calls 24 hours a day, 7 days a week. Problems reported outside normal business hours will be addressed the next business day. Normal business hours are 7:30am to 4:30pm Monday through Friday except for scheduled company holidays. Additional Tech Support